As a brand ambassador of Kiler Canyon Vineyards, the Tasting Room Lead will often work solo, and is responsible for delivering an exceptional experience for all guests. The ideal candidate is polished, and professional. They are the picture of elegance, expertise, and hospitality, seamlessly blending knowledge with charm to create an unforgettable guest experience. They possess an in-depth understanding of viticulture, winemaking, and tasting notes, allowing them to educate and inspire guests with confidence and sophistication.

Beyond technical expertise, this individual exudes warmth and refined professionalism, engaging guests with captivating storytelling that brings each bottle to life. Their attention to detail, poised demeanor, and ability to anticipate guests’ needs ensure an elevated and seamless experience.  With a passion for fine wine and a commitment to excellence, they embody the essence of luxury hospitality, transforming every tasting into a memorable journey.

Hourly Rate:  $20 -$24 an hour

Part Time: 24-30 hours weekly

Days: Frid, Sat, Sun

Duties + Responsibilities:

• Hospitality Excellence: Maintain a clean, organized, and inviting tasting room environment; responsible for setup and breakdown of daily operations

• Provide Exceptional Guest Experiences: Welcome all guests warmly, delivery knowledgeable and engaging experiences, including focused tastings and our artisanal food and wine pairing, and ensure each visitor has a memorable visit that reflects the Kiler Canyon brand and values

• Drive Tasting Room Sales: Promote and sell wine through personalized recommendations and upselling techniques to achieve daily sales goals
• Wine Allocation: Educate guests about wine allocation benefits and actively convert visitors into loyal members; assist with onboarding and retention efforts
• Storytelling & Brand Representation: Share the winery’s story, vineyard practices, and winemaking philosophy in an authentic and compelling way that builds guest connection
• Transaction Management: Process sales using Commerce 7 POS systems, manage cash and credit transactions accurately, and report daily sales to Management
• Guest Service: Answer all phone calls and emails in a professional and expedient manner
• Sales Floor and Time Management: Plan out daily experience schedule and assess where walk-in guests can be accommodated. May direct fellow Tasting Room Associates with work assignments.
• Customer Relationship Building: Foster long-term relationships with guests through follow-up communication, personalized service, and exceptional hospitality
• Ongoing Education: Stay current on wine knowledge, including tasting techniques, current releases, and food pairings, and attend staff training sessions and meetings
• Event Support: Participate in off-site events to promote and strengthen Kiler Canyon Vineyard’s brand and image.  May also assist in ONX related events, as needed. 
  

Required Experience, Education, & Skills: 

• Must be 21+ years of age
• Must be able to lift 45-50 lbs, frequently
• Must be able to stand for long periods
• Must have reliable transportation
• Must have 3+ years of Wine Industry Experience in high-end wine sales and the ability to demonstrate their proficiency
• Must have a strong work ethic and positive attitude
• Must be able to multitask and problem solve while maintaining enthusiasm and poise in a fast-paced environment
• Must be a self-starter, self-sufficient, and self-motivated 
• Must be able to work holidays, weekends and holiday weekends as required
• Sommelier, WSET, CSW Certification or equivalent experience required

Additional Information:

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all  possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, might be part of the job.

Kiler Canyon Vineyard is committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and dignity. We prohibit discrimination and harassment of any kind, including but not limited to, discrimination based on race, color, religion, national origin, sex (including pregnancy), age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran status, or any other protected characteristic as defined by federal, state, or local law. 

 Applicants must be authorized to work in the U.S. without the need for visa sponsorship.